Updated: Advanced CRM Connectors

The Omnichannel Center
Built for Scale.

Unify voice, WhatsApp, and CRM data in a single view. Experience enterprise-grade routing with native English & Arabic support for global teams.

99.99% Uptime Secure Sessions دعم عربي كامل

Empowering Support Teams At

AWS Cloud
Salesforce
Dynamics
GovTech

Orchestrate Every Interaction

Move beyond simple call handling. SAVOXX provides a command center for intelligent routing, real-time monitoring, and seamless data flow.

Smart Routing

Route calls based on skills, VIP status, or language preference. Ensure the right agent answers every time.

  • Competency-based routing
  • VIP Queues

Global & Bilingual

The only platform built from the ground up for seamless English and Arabic operations.

  • One-click Language Toggle
  • Right-to-Left (RTL) Native

Deep Analytics

Advanced CDR and real-time dashboards give you 100% visibility into team performance.

  • Live Wallboards
  • SLA Monitoring
Built for Enterprise

Tailored for Your Industry

Government & Public Sector

Secure, on-premise capable solutions compliant with local data sovereignty regulations (KSA/UAE).

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Banking & Fintech

Bank-grade security with encrypted recording, role-based access, and detailed audit trails.

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Retail & E-commerce

Manage peak seasons with scalable IVR and instant CRM pop-ups for order status checks.

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Interface Settings
Active

Regionally Optimized

Speak Your Customer's Language

Don't let software limitations hinder your regional growth. SAVOXX offers a truly native experience for MENA enterprises, with full Right-to-Left (RTL) layout support and bilingual reporting capabilities.

  • Customizable Bilingual Packages
  • RTL-aligned Reporting Widgets

Unified Ecosystem

Connect With Your Stack

Stop tab-switching. SAVOXX embeds directly into your favorite tools via Webhooks and native APIs. Push call logs to Salesforce, trigger tickets in Zoho, or sync contacts effortlessly.

Salesforce Zoho CRM MS Dynamics Webhooks
CRM Sync
SAVOXX Core
WhatsApp
API

Complete Capabilities

Real-Time Insight

  • Live Wallboards: Visualize queue depth and agent status.
  • Advanced CDR: Download detailed Call Detail Records.
  • Extension Status: See who is Online, Busy, or Away instantly.

Quality Assurance

  • Call Recording: Automatic archiving of inbound/outbound calls.
  • Supervisor Barge-In: Whisper, listen, or join active calls.

Access Control

  • Secure Login: Protected sessions and extension authentication.
  • Role Management: Granular permissions for Admins, Supervisors, and Agents.

Data Integrity

  • Boundaries: Strict data segregation between companies/tenants.
  • Audit Logs: Track timestamps for login/logout and key actions.

Media Handling

  • Auto-Convert: Upload WAV/MP3; system converts to Asterisk-friendly formats.
  • IVR Management: Drag-and-drop call flow builder.

Routing Logic

  • Timeouts: Custom ring times (1-30s) per extension.
  • Department Groups: Assign agents to multiple skill groups.
256-bit
Encryption
< 100ms
Global Latency
99.99%
Uptime SLA
Unlimited
Scalability